The purpose of this classification, under general supervision of a Sergeant or other designated departmental official, is to perform a wide variety of non-sworn law enforcement activities. Tasks are primarily service oriented and include dispensing information, providing assistance through referrals, and other public safety services. Duties include an element of personal danger, exposure to adverse weather conditions, and directing traffic. Incumbents perform duties in accordance with Florida State Statutes and established departmental policies, procedures, and guidelines. The incumbents must be able to act without close supervision and must be able to exercise independent judgment. Incumbents may be assigned to a primary functional area, such as Special Services Division, Patrol Division, or Criminal Investigation Division.
NOTE: This position (CDL required, Leisure Services, and/or safety sensitive) requires a drug screen. If applicant did not receive drug screening upon initial hire with the City, applicant will be required to submit to drug screening prior to accepting this position.
Education, Training and Experience – High School diploma or GED, supplemented by additional training when assigned to a special services functional area, and a valid State of Florida Driver’s License.
The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.
May be directed to make contact with both business operators and residents to establish open communications within the community.
Provides information and/or assistance to the public by answering a wide range of non-police related service calls, informing citizens of available services in the community, and providing referrals to other city, county, and state agencies when applicable.
Provides for the safe and convenient flow of traffic and pedestrians within the community, enforces traffic violations with proper training, promotes vehicular and pedestrian safety, and reports unsafe road conditions.
Prepares written reports, forms, and other documents as required.
Testifies in civil and criminal court proceedings and gives depositions.
Functions in a primary functional area, such as Special Services Division, Patrol Division, or Criminal Investigation Division, when properly trained and so assigned, whereby incumbent maintains documentation and records concerning the assigned function.
Performs other related duties as required.
Data Utilization: Requires the ability to review, classify, categorize, prioritize, and/or analyze data and/or information. Includes exercising description in determining data classification, and in referencing such analysis to established standards for the purpose of recognizing actual or probable interactive effects and relationships.
Human Interaction: Requires the ability to provide guidance, assistance, and/or interpretation to others on how to apply procedures and standards to specific situations.
Equipment, Machinery, Tools, and Materials Utilization: Requires the ability to operate and control the actions of equipment, machinery, tools and/or materials requiring complex and rapid adjustments.
Verbal Aptitude: Requires the ability to utilize a wide variety of descriptive and advisory data and information, such as law enforcement materials, standard operation procedures, state statutes, and warning/cautionary procedures.
Mathematical Aptitude: Requires the ability to perform addition, subtraction, multiplication, division, and calculate decimals and percentages.
Functional Reasoning: Requires the ability to apply principles of rational systems. Ability to interpret instructions furnished in written, oral, diagrammatic, or schedule form. Ability to exercise independent judgment to adopt or modify methods and standards to meet variations in assigned objectives.
Situational Reasoning: Requires the ability to exercise the judgment, decisiveness, and creativity required in situations involving the evaluation of information against sensory, judgmental, or subjective criteria, as opposed to that which is clearly measurable or verifiable. ADA COMPLIANCE
Physical Ability: Tasks involve the ability to exert extremely heavy physical effort in very heavy work, typically involving some combination of climbing and balancing, stooping, kneeling, crouching, and crawling, and the lifting, carrying, pushing, and/or pulling of objects and materials in excess of 100 pounds.
Sensory Requirements: Some tasks require the ability to perceive and discriminate colors or shades of colors. Some tasks require the ability to perceive and discriminate sounds. Some tasks require the ability to perceive and discriminate odors. Some tasks require the ability to perceive and discriminate depths. Some tasks require visual perception and discrimination. Some tasks require oral communications ability.
Environmental Factors: Tasks risk exposure to adverse environmental conditions, such as dirt, dust, pollen, odors, wetness, humidity, rain, fumes, temperature, noise extremes, machinery, vibrations, electric currents, traffic hazards, animals/wildlife, toxic agents, violence, disease, and/or pathogenic substances.
The work performance of non-supervisory personnel of the City of Daytona Beach is routinely evaluated according to the performance criteria outlined herein:
Knowledge of Job: Has thorough knowledge of the methods, procedures, and policies of the City of Daytona Beach as such pertain to the performance of the essential duties of a Police Reserve Traffic Control Officer. Has thorough knowledge of methods, materials, procedures, and practices utilized in providing special services when assigned to a primary functional unit. Has thorough knowledge of the laws, ordinances, standards, and regulations pertaining to the essential duties and responsibilities of the position. Has considerable knowledge of the organization of the Department, and of related departments and agencies. Clearly understands the occupational hazards and safety precautions required to perform the essential functions of the work. Has thorough knowledge of terminology and related professional languages used within the Department as such pertain to work responsibilities. Knows how to maintain cooperative and effective relationships with intra- and interdepartmental personnel, as well as any external entities with which the position interacts.
Quality of Work: Maintains high standard of accuracy in performing duties and responsibilities. Exercises immediate remedial action to correct any quality deficiencies that occur in areas of responsibility. Maintains quality communication and interaction with intra- and interdepartmental personnel and any external entities with which position interacts.
Quantity of Work: Performs described essential functions and related assignments efficiently and effectively in a manner to produce a quantity of work which consistently meets established standards and expectations.
Dependability: Assumes responsibility for completion of assigned functions. Completes assigned work within established deadlines in accordance with directives, policies, standards, and prescribed procedures. Maintains accountability for assigned responsibilities in the technical, human, and conceptual areas.
Attendance: Attends and remains at work regularly and adheres to policies and procedures regarding absenteeism and tardiness. Provides sufficient notice to upper management with respect to vacation time and leave requests.
Initiative and Enthusiasm: Exhibits an enthusiastic, self-reliant and self-starting approach to meet job responsibilities and accountabilities. Strives to anticipate work to be accomplished, and initiates appropriate and acceptable action for the completion of work with a minimum of supervision and instruction.
Judgment: Exercises analytical judgment in areas of responsibility. Identifies issues or situations as they occur and specifies decision objectives. Identifies or assists in identification of alternative solutions to issues or situations. Implements decisions in accordance with prescribed and effective policies and procedures and with a minimum of errors. Seeks expert or experienced advisement where appropriate, and researches issues, situations and alternatives prior to exercising judgment.
Cooperation: Accepts supervisory and managerial instruction and direction and strives to meet the goals and objectives of same. Questions such instruction and direction when clarification of results or consequences is justified (i.e., poor communications, variance with established policies or procedures, etc.). Offers suggestions and recommendations to encourage and improve cooperation both intra- and interdepartmentally.
Relationships with Others: Shares knowledge with managers, supervisors, and coworkers for mutual benefit. Contributes to maintaining high morale among all employees. Develops and maintains cooperative and courteous relationships both intra- and interdepartmentally and with external entities with which the position interacts. Tactfully and effectively handles requests, suggestions, and complaints in order to establish and maintain good will. Emphasizes the importance of maintaining a positive image.
Coordination of Work: Plans and organizes daily work routine. Establishes priorities for the completion of work in accordance with sound time-management methodology. Avoids duplication of effort. Estimates expected time of completion for work elements and establishes a personal schedule accordingly. Attends required meetings, planning sessions, and discussions on time. Implements work activity in accordance with priorities and estimated schedules.
Safety and Housekeeping: Adheres to all established safety and housekeeping standards. Ensures such standards are not violated.
The City of Daytona Beach is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the City of Daytona Beach will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.