Launch Credit Union Jobs

Ormond Beach Assistant Branch Manager

Visit Careers | Job Application (keldair.com)  to apply!  

Position Summary 

The Assistant Branch Manager is responsible for assisting the Branch Manager with the administration and daily operations of a branch office, including operations, lending, sales, member service, teller functions and security in accordance with credit union policies and procedures and state and federal regulations.  Actively promotes a sales and service culture, and is responsible for ensuring branch goals are attained, as well as service expectations.

Primary Responsibilities and Duties 

  1. Achieves monthly and annual branch sales goals and member service goals. Responsible for ensuring that production and other strategic goals are attained.  
  2. In the absence of the Branch Manager, assumes the duties of the Branch Manager. Serves as Branch Manager in other branches during absences.
  3. Ensures compliance with credit union policies and procedures and completion of all daily work. Assists the Branch Manager with training/mentoring new staff members.
  4. Assists tellers and MSRs with complex transactions, balancing issues, and difficult member situations. 
  5. Responsible for organizing, planning, and directing controls in the operational and sales activities of the branch. Ensures the implementation of operational policies and procedures, and that the needs of the members are being met. Provides back up support to all areas of the branch as needed, including lending, member services, and teller. 
  6. Assists the Branch Manager with identifying employee training and development needs and participates in the coaching and training process.
  7. Works with the Branch Manager to coordinate regular motivational sales meetings and appropriate employee training. Assists the Branch Manager in developing and administering employee performance expectations. Under the advisement of the Manager, coaches and/or directs employees when progressive corrective action is necessary and ensures that appropriate documentation is prepared and retained. Prepares and administers performance appraisals for direct reports.
  8. Responsible for branch adherence to audit/compliance requirements and always enforces procedures.
  9. Coordinates/monitors workflows and prepares staffing schedules.
  10. Conducts staff meetings.
  11. Works with tellers and MSRs to improve cross sales and referrals.
  12. Administers operational controls to minimize risk for the credit union by performing surprise cash audits and branch operational audits. Responsible for routine spot checks of loan and member service documents.

Other Responsibilities and Duties 

  1. Reviews and tests security procedures/equipment and keep employees up-to-date and trained in such procedures.
  2. Assists with opening and closing the branch.  
  3. Acts as communication liaison between the other departments within the credit union to ensure efficient operations and quality service to the membership.
  4. Responsible for daily vault management, including ordering cash and compliance with branch cash limits. Facilitates teller buys and sells to the vault.
  5. Participates in community events, as available, to enhance new and existing member relationships and opportunities in coordination with the Marketing Department.
  6. Oversees branch tracking and adherence to Teller Performance Standards.
  7. Assists Branch Manager with ensuring staff have completed required compliance training on time.
  8. Follows all Launch Credit Union policies and procedures.
  9. Completes assigned compliance training in a timely manner. 
  10. Attends meetings and training sessions as required. Some travel may be required.
  11. Performs other duties as assigned. 

Education, Experience, and Skills Required

  1. High school education or GED.
  2. Minimum of one year similar or related experience. Previous supervisory experience preferred.
  3. Ability to obtain an NMLS (Nationwide Mortgage Licensing System & Registry) license.
  4. A significant level of trust and diplomacy is required.
  5. Strong written, oral, and interpersonal skills.
  6. Detail oriented, organized, accurate, able to work under pressure, adapt to change, and delegate.
  7. Analytical, decision making, time management, and problem-solving skills.
  8. Ability to successfully coach and mentor staff is critical.
  9. Must be able to meet/exceed sales goals.
  10. Must have the ability to learn and become knowledgeable of credit union products and services, including loan products. Ability to learn and understand the documentation that is required for each loan and how to read a credit report. Ability and willingness to refer credit union products and services.
  11. Knowledge of Notary and Medallion Signature Guarantee processes.
  12. Proficient with the use of computers.  Ability/willingness to learn new technology and tasks.
  13. Ability to learn and understand various regulations.

Company Description

As an independent not-for-profit cooperative financial institution, Launch Credit Union is owned by and operated exclusively for the benefit of our members. Our committed and friendly staff is dedicated to providing excellent service and a comprehensive array of financial products. Our team members are eager to assist members with creative and flexible solutions for all of their financial needs.

As our Credit Union continues to grow, we are always seeking qualified personnel to join our team in providing our members with the quality service they deserve. If you are ready to be a part of an exciting team, then we encourage you to continue with this applicant friendly, online job application! 

Launch Credit Union is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, age, national origin, ancestry, citizenship, disability, or veteran status.

Launch Credit Union participates in E-Verify.

Benefits

  • Medical Insurance (available at reduced cost to employees)
  • 401(K) (Eligible first business day of the month following 60 days of employment)
  • Paid Holidays
  • Paid Training
  • PTO (Paid Time Off)
  • Tuition Reimbursement (after 1 year of employment)

To apply directly to this position, please visit Careers | Job Application (keldair.com)


Member Relationship Specialist- Deland

Visit Careers | Job Application (keldair.com)  to apply!

Position Summary: 

The role of the Member Relationship Specialist is to make outbound calls to current and potential members to uncover needs and offer credit union retail/loan products and services to improve the member’s financial well-being. The incumbent is readily equipped to explain the features and benefits of all retail and loan products and services offered.  Presents information and answer questions of employees, members, and potential members. The incumbent is responsible for obtaining new business (new members and/or providing additional products/services to deepen current relationship).  Member Relationship Specialist is required to achieve production expectations while acting in the best interest of members at all times. 

Primary Responsibilities and Duties: 

1. Determines referral opportunities using credit reports, member information and internal credit union reports and approved pending applications. Analyzes/researches information to determine potential needs and prepares for member interactions.

2. Creates an open line of communication with members, and potential members promoting credit union products to deepen the member relationship. Understands and communicates the benefits and features of all credit union products (retail, loan and ancillary products). 

3. Performs various virtual prospecting activities to obtain business via new member growth or cross selling to deepen current relationships.  Responsible for achieving defined production standards.

4.  Ensures new account information is correct and all documentation is accounted for.  Verifies loan applications are completed accurately and submits them to Underwriting. Apprises members of their loan application status.

5. Works with branch operations and lending to coordinate activities to meet member needs.

6.  Leverages the core and lending systems to generate member calling lists and web loans. 

7. Collects and reviews documentation needed to disburse loan proceeds. Coordinates the disbursement with other branch employees. Retains documents in database. 

8. Provides loan quotes and payoff amounts to members. 

9. Answers member, co-worker inquiries pertaining to loans, credit cards and retail products. 

10. Demonstrates an ability to meet and exceed established department production, service, and quality goals. 

11. Follows all credit union policies and procedures and provides recommendations solely based on the best interest of the member.

12.  Proposes enhancements to process and or procedures to improve efficiency and/or the quality of results. 

Other Responsibilities and Duties: 

  1. Develops, maintains, and demonstrates a working knowledge of credit union loan standards, policies procedures, and applicable state and federal government rules. Adheres to policies that govern the position. 
  1. Responds to both internal and external e-mails/phone calls in a timely manner. 
  1. Performs Member Services Representative duties as applicable. 

3. Completes assigned compliance training in a timely manner. 

4. Attends meeting and training sessions as required. 

5. Performs other duties as assigned. 

Education, Experience, and Skills Required

  1. Minimum of three years of similar or related experience.
  1. A high school education or GED.
  1. An NMLS (Nationwide Mortgage Licensing System & Registry) license is required.
  1. Displays courtesy, tact, and diplomacy are during personal contact with others inside and/or outside of the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation. Strong written, verbal, and interpersonal skills.
  1. Actively listens to and responds to members and coworkers while having a courteous and helpful attitude.
  1. Astute at recognizing and clearly defining problems. Considers full range of options and promptly acts to implement best possible solutions. Proactively foresees obstacles and works with management to ensure smooth operations. Takes initiative in offering suggestions.
  1. Detail oriented, organized, accurate, able to work under pressure, ability to adapt to change, and problem-solving skills. Must be analytical, demonstrate good judgment, decision-making, and time management skills.
  1. Must be knowledgeable of credit union products, services, policies and procedures, including the various types of loan products and electronic services. Has an understanding of the documentation that is required for each loan and how to read a credit report. Ability and willingness to refer credit union products and services.
  1. Excellent working knowledge of the credit union’s policies and procedures.
  1. Proficient with the use of computers.  Ability to use a calculator and initiative to learn new technology and tasks.
  1. Ability to understand the applicable regulations that relate to the position.

Company Description

As an independent not-for-profit cooperative financial institution, Launch Credit Union is owned by and operated exclusively for the benefit of our members. Our committed and friendly staff is dedicated to providing excellent service and a comprehensive array of financial products. Our team members are eager to assist members with creative and flexible solutions for all of their financial needs.

As our Credit Union continues to grow, we are always seeking qualified personnel to join our team in providing our members with the quality service they deserve. If you are ready to be a part of an exciting team, then we encourage you to continue with this applicant friendly, online job application! 

Launch Credit Union is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, age, national origin, ancestry, citizenship, disability, or veteran status.

Launch Credit Union participates in E-Verify.

Benefits

  • Medical Insurance (available at reduced cost to employees)
  • 401(K) (Eligible first business day of the month following 60 days of employment)
  • Paid Holidays
  • Paid Training
  • PTO (Paid Time Off)
  • Tuition Reimbursement (after 1 year of employment)

To apply directly to this position, please visit Careers | Job Application (keldair.com)

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